Warranty Coverage
Our bird feeders, nest box and other hardware are covered by a 12-month warranty against manufacturing defects from the date of purchase. This warranty covers faults resulting from defects in materials or workmanship under normal garden use.
This warranty applies to feeders and accessories only — it doesn't apply to consumable products like seed, suet or mealworms, which are covered instead by our Returns Policy.
What Isn't Covered
- Normal wear and tear from being left outdoors in all weathers.
- Damage caused by misuse, squirrels, larger wildlife, or accidental damage.
- Products that have been modified or repaired by anyone other than us.
- Fading or discolouration from prolonged sun exposure.
- Claims made after the 12-month warranty period has expired.
How to Make a Warranty Claim
Please contact our customer support team with your order number, a description of the fault and, where possible, a photograph:
Phone: 0117 330 2277
Email: sales@birdseed.co.uk
We'll assess your claim and, where it's covered, arrange a repair, replacement or refund. This warranty is in addition to, and doesn't affect, your statutory rights under the Consumer Rights Act 2015.